First off, the web site is easy to use with good photos of the jewellery and an easy online purchase process.
Previous to using the web sit, I have made several important purchases from Jan Allan Jewellers, engagement ring, wedding ring, eternity ring, earrings, bangles and necklaces.
On each occasion I have found the staff very professional, helpful and welcoming, in they're beautiful shop. It is a very personalised and enjoyable service.
All of my purchases have been of the highest quality as has the service. When buying, there is no pressure placed on the customer as you are allowed to browse, with the staff handy to answer any questions or allow you to view items of interest.
With regard to value, each item I have purchased, has been great value. I have purchased a wide range of items with regard to price. When buying more expensive pieces, after being shown the quality of gem etc, I have found the value offered hard to match.
This is obviously a very positive review but I, honestly, am unable to find fault. I would say, if you intend buying jewellery then you really should consider Jan Allan first.